At Lakes Dental, we are committed to protecting your personal information and respecting your privacy.

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In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other healthcare providers involved in your care. This privacy notice explains what personal information we hold, why we hold it, how we use it, and your rights in relation to it.

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About Us

 

Lakes Dental operates at:

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Lakes Dental
St John’s Surgery
Lake Road
Windermere
Cumbria
LA23 2EQ

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Telephone: 015394 43378
Email: info@morgandental.co.uk

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Lakes Dental was previously known as Morgan Dental and continues to operate from the same premises under new branding.

 

Mrs Bhavika Patel is responsible for keeping secure the information we hold about you and acts as our Data Protection Lead.

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Other staff members who may access your information include dentists, hygienists, dental nurses and reception staff involved in your care and the administration of the practice.

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You can contact Mrs Bhavika Patel regarding data protection matters at:

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Email: info@morgandental.co.uk
Telephone: 015394 43378

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Information We Hold

 

We only collect and use personal information where there is a lawful basis to do so under UK data protection legislation.

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Contact Details

 

We hold personal information including:

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• Name

• Date of birth

• Address

• Telephone number

• Email address

• NHS number (where applicable)

• National Insurance number (where required for NHS purposes)

 

This information allows us to fulfil our contract with you by arranging appointments and providing dental care. We also use it for legitimate interests such as sending appointment reminders and recall notices to support your ongoing oral health.

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Dental Records

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We hold clinical information including:

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• Clinical notes made by dentists and other dental professionals

• X-rays

• Clinical photographs

• Digital scans

• Study models

• Medical and dental histories

• Treatment plans and consent forms

• Records of conversations regarding your care

• Appointment dates

• Complaint records and correspondence

• Correspondence with other healthcare providers

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e collect and use this information to fulfil our contract with you and to provide safe, appropriate dental care. We also process this data under the lawful basis of providing healthcare and ensuring quality and safety standards.

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Financial Information

 

We hold records of:

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• Fees charged

• Payments received

• Limited payment details

 

This allows us to fulfil our contractual obligations and meet legal and financial requirements.

Where treatment is provided under the NHS, we are required to complete statutory forms to enable NHS payment processing.

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How We Use Your Information

 

We use your information to:

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• Provide dental examinations and treatment

• Arrange and manage appointments

• Process payments

• Submit NHS claims (where applicable)

• Administer Denplan or other dental plan memberships

• Refer you to specialists where required

• Maintain accurate clinical records

• Ensure quality control and compliance

 

We may contact you by telephone, email or letter regarding your dental care. We will record your contact preferences and respect your wishes.

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We may occasionally contact you for patient feedback or satisfaction surveys as part of our commitment to quality improvement.

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CCTV

We operate CCTV at the practice for the purposes of staff and patient safety, particularly in external access and parking areas. Footage is stored securely and only accessed where necessary.

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Sharing Information

Your information is normally only accessed by staff within Lakes Dental. However, we may need to share relevant information with:

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• Your GP

• Hospitals or community dental services

• Specialist dental or medical providers

• NHS payment authorities

• The Department for Work and Pensions (where applicable)

• Dental laboratories

• Denplan / Simplyhealth

• Independent dental insurance providers

• Debt recovery agencies (if necessary)

 

We will only share the minimum information required and on a need-to-know basis.

In certain circumstances, we may be legally required to share information with HMRC, law enforcement agencies or government bodies.

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Keeping Your Information Secure

 

We store personal information securely using specialist dental software systems with audit trails and routine data backups.

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Access is restricted to authorised staff only. All team members understand their legal duty of confidentiality and follow strict internal procedures.

 

We take appropriate physical, electronic and administrative measures to safeguard your information.

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How Long We Keep Your Records

We retain dental records for:

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• A minimum of 10 years after your last visit, or

• Until the age of 25 for patients treated as children, whichever is longer.

 

If you request deletion of certain non-clinical information (such as contact details), we will consider this where legally appropriate.

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Your Rights

 

Under UK data protection law, you have the right to:

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• Access the information we hold about you

• Receive a copy of your records

• Request correction of inaccurate information

• Request restriction of processing

• Request deletion of certain non-clinical information

• Withdraw consent for marketing communications

• Request transfer of your records to another dentist

 

Some clinical records cannot be deleted due to legal obligations.

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Requests should be made in writing to:

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Mrs Bhavika Patel
Email: info@morgandental.co.uk

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If You Have Concerns

 

If you are unhappy with how we handle your information, please speak to us in the first instance.

If you remain dissatisfied, you may contact:

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Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane, Wilmslow
Cheshire, SK9 5AF

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Telephone: 0303 123 1113
Website: www.ico.org.uk

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Policy Review

 

Date Updated: February 2026
Review Date: February 2027